Shipping & returns

Last Updated: July 2026

At Goodnessline, we strive to deliver your orders safely and on time. Please read our Shipping & Returns Policy carefully before placing an order.

Shipping Policy

Order Processing

  • All orders are processed within 1-2 business days after successful payment confirmation.
  • Orders are processed only on business days (Monday to Saturday, excluding public holidays).

Delivery Timeline

After dispatch, your order will be delivered within 7–10 business days, depending on your location and courier service availability.

Please note that delivery timelines are estimates and may vary due to weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Payment Methods

We currently accept:

  • Prepaid Orders
  • Partial Cash on Delivery (Partial COD) (available only for eligible orders)

We do not offer Full Cash on Delivery (COD).

Order Tracking

Once your order is shipped, you will receive your tracking details via Email and/or SMS. You can use the tracking number to monitor your shipment.

Returns Policy

We offer returns within 10 business days from the date of delivery only under the eligible conditions mentioned below.

Eligible Return Reasons

Returns are accepted only in the following cases:

  • Wrong Size Received
  • Damaged Product
  • Incorrect Product Received

Non-Eligible Return Reasons

Returns will not be accepted for the following reasons:

  • You did not like the product.
  • The product did not meet your personal expectations.
  • Change of mind after purchase.
  • Color or appearance looks slightly different due to screen or lighting variations.
  • Any reason other than the eligible return conditions mentioned above.

Any return request made for these reasons will be rejected.

Return Eligibility

To qualify for a return, the product must:

  • Be unused and unwashed.
  • Be in its original condition.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Be free from stains, perfume, deodorant, or any signs of wear or damage caused after delivery.

Products that do not meet these conditions may not be accepted for return.

Return Process

To request a return:

  1. Contact our customer support within 10 business days of delivery.
  2. Provide:
    • Order Number
    • Reason for return
    • Clear photos of the product (if damaged or incorrect)
  3. Our team will review your request.
  4. If approved, we will arrange the return pickup where available.

Refund Policy

Once the returned product is received and passes our quality inspection:

  • Your refund will be processed within 4–5 business days.
  • Refunds will be credited to the original payment method used during purchase.

If the returned product does not meet our return eligibility conditions, the refund request may be declined.

Exchange Policy

We currently provide exchanges only for:

  • Wrong Size Received
  • Damaged Product
  • Incorrect Product Received

All exchange requests are subject to stock availability.

If the requested size is unavailable, a refund may be processed instead.

Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, cancellation is not possible.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us.

Goodnessline Customer Support

Email: support@goodnessline.in

Website: https://goodnessline.in

Policy Updates

Goodnessline reserves the right to update or modify this Shipping & Returns Policy at any time without prior notice. The latest version will always be available on this page.